Claims

Please see the instructions.

If you notice cartoon packaging damage/dents:

• Ask the forwarder to write a note on the delivery document
• Take a photo of damage / indentation in the packaging
• Take a photo of the product damage after unpacking
• Send the complaint (Complaint Form) to the seller within 2 days
• Do not throw away the packaging, it may be useful for sending back

If you notice factory defects:

• Make a photo of the product showing the defect
• Claim (Claim Form) with photos sent to the seller within 2 days
• Do not throw away the packaging, it may be useful for sending back

Read the seller’s complaint terms.

We replace products with recognized manufacturing defects at our cost.